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Terms & Conditions

This is not the most exciting part of the site, but as it’s a legal requirement, please bear with me! These Terms and Conditions apply to all transactions for the sale of goods on the website and form a contract between us. Please read them carefully. They do not affect your statutory rights.

Your Status

By placing an order through www.marjoriejane.com you warrant that you are at least 18 years old and legally capable of entering into binding contracts.

Returns and Exchanges

I want you to love the products you buy as much as I do – so if something isn’t how you imagined it, or if you’re unhappy for any reason, let me know! Due to the closing down sale, there are NO RETURNS. Exchanges only within 5 days of receipt of any unused goods in perfect condition in their original packaging.

If you need to exchange an item, please e-mail mj@marjoriejane.com for further instructions. For your convenience, we've used resealable mailing bags. Just open them carefully by the first strip of tape, and you can easily re-use them for your return. We'll notify you via e-mail once we've received and processed the item. All postage on exchanges is the responsibility of the customer. 

Don’t forget to save the certificate of posting in case the exchange goes missing in the post. Unfortunately we cannot accept responsibility for lost or damaged returns, and items will not be treated as returned until they are received. Please send all exchanges to:

Marjorie Jane
24 Rochester Mews
London NW1 9JB

Faulty Products

If you happen to receive a product that is faulty or damaged in any way – I apologise! Each product is inspected before it is sent to you, but if it isn’t perfect, please send it back as soon as possible for an exchange or a full refund, including the returns postage. 


We can ship to virtually any address in the world! Standard delivery in the UK is £3.95 for orders under £50; any orders over £50 are free. For international orders, shipping will be calculated at checkout. These rates are the actual rate we will be charged by the post office. Please note that when ordering goods from outside the EU you may be subject to additional import duties and taxes which are charged once your order arrives in your country. If levied, these will be your responsibility to pay. 

Orders will be sent to the delivery address that you specify when placing your order. We cannot be held responsible if this delivery address is incorrect.  On occasion items may be lost in transit. If this occurs, please contact us by e-mail or by telephone quoting your full delivery address and we will investigate with the Royal Mail.


All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system.  The total cost of your order is the price of the products ordered plus delivery. Although we endeavour to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods may be mispriced. We will not be obliged to supply goods at the incorrect price.

Online Payment

All payments on www.marjoriejane.com are processed via SagePay. Marjorie Jane assumes no liability whatsoever for the availability and functionality of this service. Marjorie Jane assumes no liability for any financial loss caused by the use of SagePay. Please review their website www.sagepay.com for their terms and conditions before purchasing from any goods. We do not store credit card details nor do we share customer details with any 3rd parties.

If for any reason you have a complaint, please contact me at marjorie@marjoriejane.com typing “Complaint” in the header of your e-mail to ensure it receives prompt attention. Alternatively, please ring on the freephone listed above.

Our Liability

We warrant to you that any goods purchased from www.marjoriejane.com are of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

If we fail to comply with these terms and conditions, Marjorie Jane Ltd will be responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We do not in any way exclude or limit our liability for:

  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation;
  • any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
  • any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
  • defective products under the Consumer Protection Act 1987.

Updated 10th June 2017

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